Terms & Conditions

For your safety and convenience, please read our terms of order, payment and delivery:

All prices you find in our online store include VAT at the prevailing rate.

After submitting your request, you will receive a confirmation email with payment details.

Your order is confirmed after payment by an automatic email (within 48hrs).

IMPORTANT: we estimated orders to be shipped wihitin 12 business days. This timing can vary depending on the piece. Due to specifics of manual work, there may be setbacks that can extend the execution time. If needed, we will send you occasional updates through the process until your order ships.

All one-off pieces orders might take 45 to 60 business days / special projects need to be estimated.

All national orders are sent by registered mail via CTT Expresso.

All international orders are sent by DHL with insurance; the fees for each country, when applicable, are charged directly to the customer. DHL will require payment due and will deal all the processIn case of damage at the reception, please send us an email to hello@annawesterlund.com with the picture of the piece and correspondent package within 2 (two) business daysThere may be changes in prices on the website without prior notice.

If you choose to collect your order at one of our pick-up points in Lisbon or Cascais (Portugal), you can only do so after receiving our email notifying you that the order is ready. When collecting the order, please present your name and order number.

Returns and Exchanges:

We have a 30-day return policy, which means you must request and ship / postmark the order back to our return centre within 30 days. The item(s) must be sent in their original condition, including the packaging, accessories, tag, etc. If you would like to request a return, please send us an email to hello@annawesterlund.com with your email address and order number. Once you have submitted your request, return instructions will be sent to you within 72 hours. Please do not ship your return back without this authorization, as it will not be processed. Any parcel returned after the prescribed time frame shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender. Original shipping costs are non-refundable. Anna Westerlund Studio reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

- thank you for choosing our handmade ceramics -