Terms & Conditions

Thank you

for loving Anna Westerlund ceramics

For your safety and convenience, please read our terms of order, payment and delivery:

all prices you find in our online store include VAT at the prevailing rate

after submitting your request, you will receive a confirmation email with payment details

your order is confirmed after payment by an automatic squarespace email (within 48hrs)

IMPORTANT: we estimated orders to be shipped wihitin 12 business days. This timing can vary depending on the piece. Due to specifics of manual work, there may be setbacks that can extend the execution time. If needed, we will send you occasional updates through the process until your order ships.

all one-off pieces orders might take 45 to 60 business days / special projects need to be estimated

all national orders are sent by registered mail via CTT Expresso

all international orders are sent by DHL with insurance; the fees for each country, when applicable, are charged directly to the customer. DHL will require payment due and will deal all the process

in case of damage at the reception, please send us an email to hello@annawesterlund.com with the picture of the piece and correspondent package within 2 (two) business days

there may be changes in prices on the website without prior notice

we do not accept returns

- thank you for choosing our handmade ceramics -

If you are a reseller, please contact us